I don’t accept returns, exchanges or cancellations.

But please contact me if you have any problems with your  paid order. 

Returns and exchange details

Due to the nature of digital files and the design work involved, NO REFUNDS will be issued once an order has been placed. We strive for 100% satisfaction for each and every order. 

If you want a custom change to an instant download item, contact us for pricing and do not purchase the instant download item. 

It is our goal to make sure every customer is happy with the product they receive.
If you have any concerns or issues with your order, please email me directly at ellierosepartydesigns@gmail.com

All sales are final.

We are unable to make adjustments if a discount code is not applied.

By placing an order in this store, you agree to these terms. 

*Please note: our refunds policy is very clear, all buyers who create a Paypal/bank dispute for any other reason than legitimate fraudulent activity/processing error (not due to a customer error), will forfeit all rights to purchase (or acquire anything for free) in this store for life. 

We are a small shop, but an honest one, and we require that same honesty from our customers as well. Thank you for understanding.